Privacy and Cookie Policy
Contact details
Post
Oru Space, Times Square Shopping Centre, Hight Street, Sutton,SM1 1LF
Telephone
020 3597 4094
info@arimafiancial.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Credit reference information
- Health information (including dietary requirements, allergies and health conditions)
- Account information
- Information relating to loyalty programmes
- Website user information (including user journeys and cookie tracking)
- Records of meetings and decisions
- Identification documents
- Information relating to compliments or complaints
- Information relating to sponsorship
We also collect or use the following information to provide services and goods, including delivery:
- Health information
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Recorded images, such as photos or videos
- Website and app user journey information
- Information relating to sponsorship
- Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
- Names and contact details
- Addresses
- Location data
- Recorded images, such as photos or videos
- Purchase or viewing history
- Website and app user journey information
- Personal information used for administration of research
- Personal information used for the purpose of research
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Identification documents
- Financial transaction information
We also collect or use the following information to comply with legal requirements:
- Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
- Account information
- Purchase or service history
- Customer or client accounts and records
- Financial transaction information
- Correspondence
We also collect the following information for dealing with queries, complaints or claims:
- Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
By completing an enquiry form.
The information that we collect from an enquiry form that you complete will be used to process your interest in our services.
By telephone.
When your enquiry has been generated by an enquiry form, to gain additional information from you, we may contact you by telephone.
We may ask you if you’d like to receive details of other services that we provide and any relevant offers. We will only use your personal information for this purpose if you have consented. You may unsubscribe from any email marketing via unsubscribe links placed within each email or by emailing info@arimafinancial.co.uk
We may also ask for consent for our partners to contact you with news and information of special offers. Please be assured that we will only share your data for this purpose when you have agreed for us to do so.
Your acceptance of these terms.
- By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.
Where we get personal information from
- Directly from you
- Insurance companies
- Legal and judicial sector organisations
- Schools, colleges, universities or other education organisations
- Councils and other public sector organisations
- Publicly available sources
- Credit reference agencies
- Providers of marketing lists and other personal information
- Suppliers and service providers
How long we keep information
- Your data will be lawfully and fairly processed in a transparent manner
- Your data is collected on the grounds of explicit and legitimate purposes only
- We will only ask for your data when necessary, explain if data will be shared and how long it will be kept
- Your data will be accurate, kept up to date and erased, without delay, should your data no longer be required for processing purposes
- Your data will only be retained for as long as is necessary
- Your data will be secure
Who we share information with
Data processors
We have a joint controller relationship with TMG Direct Ltd. We process your personal information with that joint controller for the following reason: We are an Appointed Representative of TMG Direct Limited which is authorised and regulated by the Financial Conduct Authority under Firm Reference Number: 786245 and registered with the Data Protection Act 1998 Registration No: ZA178200.
Others we share personal information with
- Insurance companies
- Organisations we need to share information with for safeguarding reasons
- Professional or legal advisors
- Financial or fraud investigation authorities
- Relevant regulatory authorities
- Professional consultants
- Organisations we’re legally obliged to share personal information with
- Suppliers and service providers
To help you benefit from the services of our expert partners, we’ll also share your personal data with the following organisations – but only with your consent (privacy policy links provided): https://mortgage-quote.me/privacy-policy
Changes to this privacy policy.
Arima Financial Ltd has the discretion to update this privacy policy at any time. Please check this page for any changes and to stay informed about how we process the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy & Cookie Policy periodically and become aware of amendments.
What is a Cookie and what do they do?
A cookie is a text file that is put on your device (computer, laptop, notebook etc.) when you visit a web site. Cookies can give users of web sites a better experience and make them work more efficiently. Without cookies, it would be very difficult for a web site to remember the user’s preferences or registration details for a future visit.
We use cookies in several different ways to ensure that every visit is smooth, helpful and informative. We sometimes use third party cookies. We have outlined below the type of cookies that we use; those that are strictly necessary for the site to function, those that are used to enhance the performance of the site, those that remember your choices to provide enhanced features and allow the site to function better for you, and those that help the site to provide a more personal (targeted) experience by gathering information about your browsing habits, for example, by remembering a website that you’ve visited.
Strictly Necessary: These are cookies that are necessary. If you don’t allow these cookies, then you won’t be able to use our website.
Analytical/Performance: These cookies allow us to count visits and traffic so that we can improve the performance of our site and the therefore improve the customer experience. If you don’t allow these cookies, then we won’t know which pages are the most (and least) popular.
Functionality: These cookies allow the website to provide better functionality and personalisation. If you don’t allow these cookies, then some parts of the website may not work properly.
Targeting: These cookies and similar technologies help personalise content. Whilst these cookies and similar technologies can track your visits to other websites, they don’t usually know who you are.
How do I manage cookies?
Before Cookies are placed on your computer or device, you will be shown a prompt ‘pop up’ requesting your consent to set the relevant Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies, unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended.
You can modify your browser settings so that it notifies you when cookies are sent to your device. This will allow you to manage the cookies that are set from using this website.
You can refuse cookies altogether, however in doing so, you may not be able to use the web site at all or some parts of the web site won’t work properly.
Here’s how you manage cookies in the various major browsers:
MICROSOFT INTERNET EXPLORER
GOOGLE CHROME
MOZILLA FIREFOX
APPLE SAFARI
For more information on cookies and how to manage them please go to www.allaboutcookies.org or www.aboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
If you wish to register a complaint, please either
Write to: The Money Group, 27 Bridgegate, Rotherham, S60 1SN
Telephone: 01709 242927
Email: Compliants@themoney-group.co.uk
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.”